1. Introduction

This Privacy Policy explains how Cryonine ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our services, visit our website, or interact with us in any way. We respect your privacy and are committed to protecting your personal and medical information.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect various types of information, including:

2.1 Personal Information

• Contact information (name, address, email, phone number)
• Demographic information (date of birth, gender)
• Payment information (credit card details, bank information)
• Account credentials (username, password)

2.2 Medical Information

• Medical history of parents and child
• Pregnancy and delivery details
• Genetic information
• Test results related to stem cell collection and processing

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Pages visited and actions taken on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing and managing our stem cell banking services
• Processing and storing stem cells according to medical standards
• Communicating with you about your account and services
• Processing payments and maintaining financial records
• Sending you updates, newsletters, and promotional materials (with your consent)
• Improving our services and developing new offerings
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and unauthorized transactions

4. How We Protect Your Information

We implement comprehensive security measures to protect your information:

• Encryption of sensitive data during transmission and storage
• Access controls and authentication measures for our systems
• Regular security assessments and audits
• Staff training on privacy and security practices
• Physical security measures at our facilities
• Secure disposal of records when no longer needed

While we take all reasonable steps to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your information.

5. Information Sharing and Disclosure

We may share your information with:

• Healthcare Providers: Doctors, hospitals, and other healthcare professionals involved in the collection and potential use of stem cells
• Service Providers: Trusted third-party companies that help us operate our business (e.g., payment processors, laboratory services, IT service providers)
• Regulatory Bodies: Government agencies or regulatory authorities as required by law
• Legal Successors: In the event of a merger, acquisition, or sale of all or part of our assets

We do not sell your personal information to third parties for marketing purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Accessing, correcting, or updating your information
• Requesting deletion of your information (subject to legal requirements)
• Opting out of marketing communications
• Withdrawing consent (where applicable)
• Filing a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@cryonine.in.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).

8. International Data Transfers

We primarily store and process your information within India. However, we may transfer your information to service providers in other countries. In such cases, we implement appropriate safeguards to ensure your information receives adequate protection.

9. Children's Privacy

While our services involve stem cells from newborns, we collect information from parents or legal guardians, not directly from children. Parents or guardians are responsible for consenting to the collection and use of their child's information.

10. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical and genetic information related to stored stem cells is retained for the duration of storage plus any additional period required by law.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, through other communication channels.